Hilton Antwerp Belgium

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Category: Travel

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Belgium

Hilton Antwerp Belgium Reviews

Bradco_john September 2, 2009
Illegally Debiting Checking Account
I arrived here on the 31st of August my company sent me confirmation for the room, I also called August 28th and verified confirmation that my company is being billed for the 5 nights that I am here, I also have paper confirmation of communucations beteen the Hilton and my job verifying that they were going to direct bill the company. upon arrival i was confirmed and they said that they needed a credit card for incidentals only mini bar etc, which i gave to them not knowing that that also was to be direct billed, I do not use the mini bar so I agreed.

Next day I check my bank account as I do normally, to find out that they debited my account 2587.00 U.s dollars. I calle ddownstairs and was told that they did not have confirmation of my job being direct billed, and that they needed that information, fine I went to my job next morning and got a copy of the same correspondance between the hotel and my job, b oth confirmed that they would bill my job. I gave this to them and they tried to apologize and said they would work and refund the money within 3 days, this is unacceptable as I explained I did not nor was given any notice that they were taking any money least of all over 2 thousand dollars from my account so this was done to me illegally without my consent, I went to work thinking they were going to make good, instead later that day I checked my account to find out that another 2442.97 was debited by the Hilton this time so total over 5, 000.00 within 2 days, I was upset of course and went back calmy and aksed what happened, they said they did not see this happening on their computer. after contacting my bank and printing out the debit references they admitted this and said that it would take over 3 days to refund, now I am here no money have to go to Greece in 3 days so I contacted my bank, they informed me what they needed from the Hilton to stop this, I got this information and had the Hilton fax this information, by midnight last yesterday the money was back in my account, I initially decided to just forget about this, but again as usual i checked my accunt before leaving the Office and today another $2447.94 is being debited from my account from the Hilton, this time really upset as I wrote checks before I left home and what is left in the account will not cover them, nor do I have access to money while I am here. now they tell me again that they are not doing this so again I print the reference out for them and call the bank in theior presence, now my bank tells me that they it is hard for them to stop it as they need the authorization code from the Hilton who insistst that they do not have one becasue they are not doing this, same thing they told me the first time. my thing is isn't this illegal and can I not sue them for all that is happening as I said, I never gave them any permission to debit anything over if I used the mini bar, and to me this is down right attempted theft as what if I did not check my account and was in the states and could not complain, please hopefully someone will see this and point me in the right direction, I have all confirmations from my job, the hotel confirming they were going to direct bill and the manager tells me the second one was their fault they hit the wrong key, now they are offering me free dinner which I have declined, I feel they owe me more than that my company paid good money to send me here to work on the servers and I am taken away from work to try and resolve this and running back and forth to work. Please Help

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