TO: Mr Volkan Cokcevik
Gems GoldGalerie
Asena Beach Otel 4L
Belcekiz/Oludeniz
TURKEY
OLUDENIZ, TURKEY - COMPLAINT re: JEWELLER - GEMS GOLD GALERIE

On October 3rd 2010 Mr Roy Lane & myself Mrs M.P.Martin purchased from you a ring which
you recommended from your shop window to fit my very small pinky finger. We did not appreciate at the time other jewellers only took 20 miniutes to alter similar so agreed to pick up same on day of departure - too late to make an official complaint!

You stated categorically £700.00 GBP Sterling – on arrival in the UK, according to my Visa Platinum credit card company – you have used a DYNAMIC CURRENCY CONVERTER and charged me £724.47 – a figure we did not agree to!

YOU ALSO STATED THIS RING WAS WORTH £2000.00 GBP IN FACT IT IS WORTH VERY LITTLE - WE HAVE EMAILED YOU THREE TIMES REGARDING COMPLAINT HOWEVER YOU HAVE REFUSED TO RESPOND ALTHOUGH WE GAVE YOU SEVEN DAYS IN WHICH TO DO SO.
WE ALSO GAVE YOU £145.00 CASH FOR EARRINGS FOR WHICH
WE DID NOT RECEIVE A RECEIPT.
WE HAVE REQUESTED A REFUND OF £24.00 + GBP PLUS A REFUND FOR OVERPAYMENT OF POOR RING YOU RECOMMENDED AS BEING SUPERIOR TO ACTUAL VALUATION OF SAME.
WE APPRECIATE LOOKING BACK THE TRICK WAS TO PLACE STONE IN THE BRIGHTEST LIGHT SO APPEARED MORE SPARKLY THAN SURROUNDING ONES!!
LOVE TURKEY AND TURKISH PEOPLE HENCE DO NOT WISH TO DAMAGE TOURISM HOWEVER DO FEEL YOUR SHADY BUSINESS PRACTISES SHOULD BE EXPOSED TO OTHER VISITING BRITS.