I ordered two download packages (PhotoShop CS5 and Illustrator CS5) nine days ago on eValueSoftware's website since they showed as being "in stock". The sequence of events have been:
1) E-mail from them nearly immediately saying I'd have the downloads in 2 hrs
2) Four days later, I pinged them about the lack of a 2nd e-mail
3) Five days into this, they sent me PhotoShop's download
4) Six days into it, I asked what happened to Illustrator's download. They admitted that they are a LARGE company (after I accused them of being three yahoos working out of different garages) and didn't have Illustrator in stock
5) Seven days into it, they sent me BOTH PhotoShop (again -- different codes!) and Illustrator. When I tried downloading it, it wasn't compatible with my machine (despite ordering it correctly originally).
6) Eight days into it, they asked for the exact error code(s). I shipped it to them immediately with no response.
7) Nine days into it, and I've sent ten copies of the same e-mail to the two jokers who have fumbled their way through this customer interaction. At this point, I expect to have the software comp'ed, but I doubt they'll do that since they appear to be unaware of customer service norms.

I am SO SORRY that I tried to save $200 by buying from this company. I will NEVER buy from them again because I believe I have lost $1650 instead of saving $200. I wanted to buy Adobe Creatve Suite 5 Master Collection for my business marketing dept, and I needed the full version, which has an MSRP of $2500. An online search indicated that evaluesoftware sells it for $1650. Other online sellers were selling it as low as about $1850. The evaluesoftware.com website description reads that the bundle "includes upgrade version PLUS a previous qualified version of the software that allows for a full installation/activation on 2 computers". I called evaluesoftware prior to placing my order to be sure that it was a legitmate license and to be sure that it was NOT just an upgrade version. Also, I wanted it quickly, and the website had an overnight shipping option. On the phone, they assured me that it was a legitimate license, and that they had it in stock, so I would get it within 2 days if I paid overnight, and 5 days without extra shipping cost. I paid the overnight shipping on Wed morning, expecting it to arrive by Friday. It did not. I called on Monday to inquire, and Alysa said it had been out of stock when I ordered it, but it would come in later in the week. When I said I needed it right away and they had originally told me it was in stock, they said they would check with a supervisor and call me back about sending me a download. They never called back. I called again the next day, and this time, they agreed to refund my overnight shipping charge and said they would drop ship the software from their California supplier overnight. I received software from CA the next day, but it was only an upgrade version, so the box said that I could not load it on my computer without a previous version. I called again, and after explaining the situation in detail to Katie, she put me on hold to speak with Nate who I had talked to the day before, and I stayed on hold for 20 minutes until I hung up and called back. Nate answered, which meant that no one had had any intention of ever coming back to me on hold. I read aloud to Nate their online description indicating that they would provide an outdated version with the upgrade version for a full install. Nate told me to go ahead and open the box so I could give him some info from it, but I refused to open it because then I would own it, and I would not be able to use it! He tried to coerce me into opening the box, telling me he could give me a key if he had info from inside the box. This was when I figured they were trying to stick me with it. He said he would check with his shipping dept about a previous version or a key and get back to me. So far, no results. I am SO SORRY that I tried to save $200 by buying from this company. I will NEVER buy from them again because I believe I have lost $1650 instead of saving $200. Not only did they misrepresent the product they were selling, but the purported "previous qualified version" is probably a pirated license, if and when I ever get it. I've learned my lesson! Pay the MSRP once and forget paying twice because of crooks.