We had 2 showers done 8000 dollars. The installer fell through my ceiling during installation. Then 4 months later it was leaking water through my ceiling a repair person came out said it was a crappy job and would be replaced. Did not hear from them for 3 months and only when we called them back to see what was going they came and measured for a new shower pan came back 1 month later with the wrong one it has now been 5 more months without a shower and still have not heard from them. I will report this to the BBB and I will not continue to pay for this crappy job.

We purchased carpet from Empire Today about 2 years ago for a rental house we own. The carpet was defective. They gave us a reduced price for the carpet. The installer was excellant and you could not see the seams in the berber carpet. Because of this we told the salesmen that we purchased carpet of our house. IT WAS DEFECTIVE!!!

This is the company that says they will put your carpet in the next day. It took a couple of months to get them to return our calls. The salesman made an appointment to look at the carpet and never showed up of called or returned our calls.

We called the number on their ads and made arrangements to replaced the carpet.

They replaced it on Nov. 5, 2007 and guess what? That carpet WAS DEFECTIVE!!! Also, the initial installer no longer worked for them. the new one did an awful job on the seams. The area on each side of the seam is indented. The latest installer said it was because they used too much when they did the seam.

We then picked out another carpet and they wouldn't put it in till Nov. 26!!! We said we didn't want to wait till then and with the experience we'd had we wanted them to take out the carpet and return our purchase price - they refused. Because of all the problems we'd had, they said they would sent their best installer.

They called the morning of the 26th and said theyweren't sure which carpet we had ordered so they were going to sent someone out with samples so we could show them the correct one. The samples DID NOT CONTAIN THE ONE I ORDERED!!! Then they sent the salesman out with samples but by that time it was too late for them to put it in.

This moning they sent the installer who did terrible job and I refused to let him start. We called and they sent a new installer.

I asked him to roll out the carpet outside so I could check it. It was lighter than the one I ordered. Also, they sent two rolls and they WEREN'T THE SAME COLOR. They still refuse to return our purchase price and take out the carpet and was told they would have to order the carpet from the manufacturer and it wouldn't be here till.

Shop Anywhere Except Empire Today

I contacted Empire Today online back in July, 2009 to schedule an in-home consultationfor hardwood flooring installation. The sales rep immediately nixed my plan for hardwoods and pushed the idea of laminate flooring because I have 2 small dogs. I was opposed to the laminate flooring but he continued to insist that laminates were recommended for pets and noting that my dogs would destroy the hardwoods. I was never fully in agreement with the laminates but decided to have them installed nonetheless. After installation I noticed how difficult it was for my pets to walk across the room. They continually slipped and slid into the tables, walls and chairs. Initially, it was kind of funny to see them so awkward. How often do you get to see a dog fall on its butt? They couldn't manuever jumping into my lap or onto their favorite chair. Less than a week after installation my Cocker Spaniel ruptures his cherry eye. Three weeks later he needs surgery for a ruptured disc. I contacted Empire after noticing the dogs discomfort trying to walk around the room. I informed Empire that my dogs were not acclimating to the floors and I feared serious injury. I asked Empire to remove the flooring and charge me 15% of the purchase price as I couldn't risk serious injury to my dogs and I really hated the floors. The Easy Living flooring required too much work to keep clean. I find myself mopping 3 to 4 times a day. The floors streak although I use the Swiffer Mop recommended. The floors are by no means easy to care for they are extremely labor intensive. I've talked to local managers and regional managers to no avail. I was contacted by a regional manager who offered me a 15% refund kind of flipping my script. The only problem is I still end up with the floors I hate. I informed the manager I wanted to speak with the company president of VP. Now, Empire has decided that the matter is closed as I refused to accept their refund terms. Empire who received over $5000 from me believes they can make a decision unilaterally. I can't tell you how important it is for you to avoid using Empire. They are unresponsive and the level of greed is undeniable. They want your MONEY and nothing else. Please beware. They do not play fair and their products are inferior. Had the installers not left a box of flooring behind I would not have known that the product that I paid so much for was a made in China item not the exclusive product described by the sales agent. You can go almost anywhere and see the same product for less. Additionally, when I realized I was given and itemized bill, I requested one about 10 minutes after the installation. I was assured the itemized receipt would be mailed out immediately. That never happened although after about 10 phone calls I was informed given the run-around. I thought Empires long record in business made them reputable. The only reputation they've shown me is one of greed, indifference and dishonesty. This is a company that I will never have any dealings with again. They mislead customers and cannot justify the quotes they conjure up.
Harriet Wiggs
Charlotte, NC

Here's the inside scoop on "Empire Today". When you call into the 1800 number you reach some hispanic person getting paid $8.50 just to take sit there and take your call; the vast majority of these people know nothing about there products, hell the maj of them dont know how to transfer a call lol! Anyway once you set up a "Free" appt the market manager of your market will assign you a sales rep to meet with you. While waiting dont expect empire or the sales rep to call you prior to your appt. Once the sales rep comes to your house he probably already has a figure in his mind he's gonna charge you!* (These people are employeed by empire but they have nobody to report to but the Market manager so basically if they spit on you and curse you out chances are they will still work for empire (they get paid 4% of the sale price too).
And the price is probably gonna be 20% higher than your other quotes! Dont buy into them giving you discounts, because they can only reach a maximum of $350 & thats on bath liners lol. If you do place a order plz cxnl it in 3 days if not you are stuck lol. Oh and definitly find out if the product is gonna be a special order; if so if you dont cxnl in 3days you will lose your deposit another way Empire gets peoples money; not letting customers know there ordering a special order product. Now from my experiences with Empire if I were in the market for carpet knowing what they do, I would never ever buy or recommend empire today. I want to touch base on the callcenter you call into; the maj of these people are getting paid $8.50 to anywhere to $13.00 a hour to sit in the call center and do anything and everything for a customer to get there business or in empire's most cases try to earn back a angry cust's business. I have worked with a lot of empire's customers and when I speak to them I would say 60-65% of them have a problem or issue with the product they purchased. I recently talked to a guy who had a "nice" sales rep come to his home, he bought the flooring and the install was great! Well he said the same rep called him back and offered to finish the cust's undone rooms for $1, 000! The cust accepted and gave the rep the money & to this day he has never heard back from the guy. The installers are not goin to speak english nor do they care how the job looks at the end ( hell there not like the sales rep's there private contractors, empire finds the cheapest install crew and sends them to your house so when they break your vase or kick your cat they can say or we will take care of it & nothing happens becuase jose doesnt speak english! Now if still do purchase from this beast expect phone calls all year long they will cb 6 months prob 9 months, 12 months, and then 16 months after you purchase to "try" to give you $100 of your next purchase which will be $3, 000 lol. If I were you I would go to a local company, hey it may take longer but its well worth the wait. This company simply does not care for its employees only its customers which they will do anything and everything to keep your business that even means losing money just so you dont bad mout them! Stear cleer I am tired of innocent people getting ripped of by the people! Plz dont spend your hard earned money with scammers!

Oh and and another IMPORTANT piece of advice: If you read this and still choose to get a quote DO NOT! I REPEAT DO NOT TAKE THERE OFFERS! KNOW WHY? Because empire will call you back to see how everything went and when they call you back they do have leway with there pricing DO NOT BUDGE ASK FOR THE LOWEST PRICE POSSIBLE. (IF YOU WERE WONDERING ABOUT THIS AGENT THERE GETTING PAID $10.00 A HOUR TO FOLLOW UP ON APPTS AND THEY GET PAID A % OF YOUR QUOTE SO MAKE THEM GIVE YOU THE LOWEST PRICE POSSIBLE!

TY FOR TAKING YOUR TIME TO READ THE TRUTH HOPE THIS HELPS EVERYBODY!

Boy - what a scam this company is! Purchased the "highest quality" of berber carpeting for our home. Paid over $4000 for 4 rooms and a hallway. The people that installed it were probably illegal immigrants. Now 16 months later, I call to tell them how unhappy I am with the carpet (huge pulls, snags, thresholds coming up, etc.). Oh, we will send out an "independent" carpet inspector. Yea, he was in their back pocket too. Said that my dog caused all the problems. We had to call them to get a copy of the report and their findings. Said they would send someone out as a "courtesy" to fix the thresholds. This was an independent company and they were appalled at the condition of the carpet and said it was NOT my dog but crappy workmanship. DON'T EVER BUY FROM EMPIRE AND TELL ALL YOUR FAMILY AND FRIENDS. THIS COMPANY IS A RIP-OFF!!!