I made sure I was out of contract with Direct before I cancelled my service. I had a final balance to pay but that was it. I received my boxes in the mail to send back equipment and before i got the chance 2 days later they hit my bank account for 1027.00 and I also found a charge of 61.93 on my bank account. Well needless to say I freaked out. The only reason there was that much money in my bank account was because I was fixing to make my house payment. Wel after about 6 phone calls I was told I would be reimbursed everything but my final bill after they received their equipment back. They ended up replacing the 61.93 without even telling me why I was charged that, then they replaced 384.00 and tolf me they still owed me 98.00. Well that clearly doesnt add up so I called again and was told they wouldnt reimburse early cancellation fee because my daughter had ordered a new dvr boc the year before. They plainly told me I was out of contract before I canceled, and even told me they would reimburse me the charges. Well they didnt and canceling my service has cost me 500.00 and I am now a house payment behind thanks to them. They are liars and thieves and if you gave them a credit card number or debit card number when you signed up my bank tells me that you need to apply for a new one to keep them for charging you what they want when they want. I do not see how my daughter ordering a new dvr renewed my contract. I wasnt told, or asked or informed what so ever of this, which only shows what crooks they are. There are already several of my family members replacing there cards and are going to cancel this service asap.