I bought few items from MEGATEX 2011 held in Sunway Piramid Convention Centre. I never thought the goods to be supplied by COURTS until I called up to the dealer to ask for the delivery confirmation. The dealer advised me to liaise with COURTS directly by calling to MEGATEX hotline 1-800-2-268-787, which was making me totally piss off and sick of it. I have been calling for about 2 weeks consecutively. There are only two calls went through successfully. When I asked for the delivery confirmation, the person always say that she will call me back after the checking for 5 minutes. But, the person never call back. Sometimes, the call went through will be hanging up by their end, while I'm half-way speaking to the person, which is very rude and impolite.

Until I made serious complaint, they started to arrange for the delivery. However, they delivered the purchased items bit by bit. Already About a month, there are still 2 items pending delivery. They already called me for 2 times to confirm the delivery date/ time. But, the transporter didn't turn up these 2 confirmed dates and never call me to cancel the delivery. It caused me to wait at home for the whole day!!! Furthermore, they will deliver the purchased item between 6pm and 7pm, which is not conforming to the time (i.e. prior to 3pm) that the caller advised over the phone, which is definitely wasted my time and I can't go anywhere - just wait at home.

Today, I received a call from the transporter and said he wanted to deliver the other 2 purchased items now, which made me totally insane. How could he decides the delivery without calling the day before?!!! I cannot just go home immediately, while I'm still working in the office.

After this bad and unpleasant experience, I totally lost trust with COURTS and I would never ever to buy item from COURTS. In addition, I do hope our consumer department malaysia is taking seriously to enforce and tighten the laws to protect the consumer, not just only the quality of goods, the customer service is also very important. The consumer is paying for both SALES and CUSTOMER service!!!

Lastly, as a consumer, we should double the check the organizer/ supplier of any expo or fair held in the shopping mall or convention centre. If possible, check the forum or friends, which may have some experience to share.