I'm in customer service and just received a disturbing email from a customer Gina Wake. She purchased something just a couple of hours ago and she has already starting complaining and asking questions that indicate a potential for fraud. Since online fraud is so high, our company subscribes to a database of customers that frequently commit fraud to online companies. They generally start small, do it weeks/months apart to stay under the radar of their credit card company. We ran her name and address, both her billing and shipping, which is her work, COCA (Center of Creative Arts), and found that she not only commits fraud, she also comes to boards like this to them complain about the companies.

Ironically, she is a full-time employee of COCA (Center of Creative Arts) and works with the donor database and money. All of her activities, including shopping, emails and postings here are 100% during business hours! Every item is documented and certified through this service.

So, donors are giving money to sustain what could be a community enrichment, but employees like Gina Wake, waste away those donations by spending their work day shopping, committing fraud and posting false complaints.

I encourage all donors to demand that the center account for Gina's time on the job and to pay back back the center and those that the donations were intended for, because they certainly where not intended for Gina's fraud.