Cebu Pacific Airline

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Philippines

Cebu Pacific Airline Reviews

Chuck June 9, 2009

Awful airlines

I would like to call the attention of Cebu Pacific Management on the inconvenience that causes me and the rest of the passenger last May 7, 2009 at flight 5J 903 bound from Manila to Caticlan Boracay.

As per Cebu Pacific travel itinerary form, my flight departure should be at 3:00pm, but the actual departure took place at around 4:05pm. Upon arrival at Caticlan Airport at 5:07pm, we waited for our luggage until we noticed that the plane who took us is already leaving. When we ask for our luggage, the porter told us that the plane doesn’t carry any luggage.

We went to your Caticlan Office and your personnel (namely: Mary Jeaneth A. Olesco, Rose and Maan) told us that the luggage were routed to Kalibo by another plane due to weight imbalance and bad weather condition. Rose (Cebu Pacific personnel in Caticlan) even added that our flight won’t be safe if the plane will carry our luggage. Instead, she asked us to fill up the Cebu Pacific Property Irregularity Report Form for them to be able to deliver our luggage in our respective hotels. My luggage was delivered at exactly 12:26am of May 8, 2009.

With these incident, all of the passengers in that flight are really disappointed on what had happen coz upon arrival we are deprive to have our personal belongings without our consent (meaning no advise were given from Cebu Pacific Management) and I missed my business presentation because my papers and other paraphernalia are in the check-in baggage.

In addition to that, when I heard your personnel comment about the safety of our trip if the baggage are included in that plane, and after your management decide to relocate our luggage to another plane without our consent, how sure are you that time that the flight is really safe? Or maybe you’re just making alibis! Does your lowest airfare correspond to POOR SERVICE?!

How about the image of our tourism? How are we going to attract tourism in Boracay if the local flights are really disgusting like Cebu Pacific!

IT’S TIME everyJUAN COMPLAINTS!

Joel Basmayor May 25, 2009

Service Management (Flight Cancelled by airline yet charges are levied on passengers)

Travel Itinerary:
Flight Confirmation: Q947UG
Booking Date: Thursday, April 23, 2009
Status: Confirmed
Guest: Joel Basmayor
Flight No.: SJ509 (Manila - Tuguegarao)
Departure Time: 12:30
ETA: 13:40

Above was my itinerary flight schedule under Cebu Pacific after my arrival in the Philippines from working abroad. I was then waiting at the airport two- (2) hours before the scheduled flight until 13:30 but there has been no information provided why the flight was delayed. I was forced to approached the information counter to ask why the flight was delayed and I was told that the flight has been cancelled due to Weather COndition.

Thirty- (30 minutes) after the flight schedule yet there has been no information given to us/passengers who were waiting at the airport! Our inquiries were responded rudely by the information counter personnel who then shoved all of us back to the baggage retrieval conveyor to retrieve our baggages and who, as Cebu Pacific pesonnel at the information countersaid that another Cebu Pacific personnel would be waiting for us to answer all our inquiries. Thirty- (30) minutes after the schedule, the flight was cancelled by Cebu Pacifi Airline without proper information!

We were told that we could claim our baggages and then we could reimburse all our expenses at the airport such as Terminal Fees and extra baggage charges. I was able to reimburse my terminal fee but not the amount I have spent for the excess charges of my baggage which came out 18kl against the required 15kl by this airline. When I tried to reimburse my excess baggae charges, I was directed twice by Cebu Pacific personnel at the toilet right infront of the elevator! The same direction they told me about when I did ask the second time around: AT THE THE TOILET AREA!!! I left without being able to take back my money... and I left back to my province at Cagayan Valley disappointed by such service of Cebu Pacific!

When I tried to reimburse my ticket back at the ticketing agent at Aparri, Cagayan, I was also charged more than P700.00!!! What a shame on you Cebu Pacific for charging me such an amount when you were the ones who cancelled my flight! What I still don't understand is that why should I be charged for the flight which you yourselves cancelled? This is some kind of a sick joke from Cebu Pacific Airlines and a way of extorting money from your passengers/patrons! You should be ashamed yourselves... Other airlines didn't do this and yet you yourselves did this to us... This didn't happened to us while we were in abroad and yet you yourselves did this to us!!! Shame on you all Cebu Pacific!

This kind of extortion scam from your offices or from any of your ticketing agencies is highly unprofessional and I will make sure that this event will be known by other OFW and I will send messages by email so as to inform everyone what you have done!

SHAME ON YOU PEOPLE!!! WEATHER CONDITION WAS OUT OF YOUR CONTROL AND THAT WAS UNDERSTANDABLE BUT WHAT WAS HIGHLY UNACCEPTABLE WAS THAT YOU HAVE CANCELLED THE FLIGHT WITHOUT PROPER INFORMATION TO US (PASSENGERS) WHO WERE WAITING AT THE AIRPORT AND YET YOU DARED TO CHARGED US FOR YOUR SERVICES! HUH!!!

MANY OF OUR IMPORTANT SCHEDULES WERE AFFECTED AND MUCH MORE OUR FAMILIES WHO WERE WAITING AT TUGUEGARAO SPENT MONEY AND TIME FOR WHAT?????

I was more than willing to understand the reason why the flight was cancelled but I will never accept why your airport personnel didn't inform us and that you charged your passengers for the cancelled flight for your services??? If we were not able to catch the flight (no show), your charges is acceptable but when you cancelled the flight, you have no right to charge your passengers/patrons for such a situation!!!

Every business purpose is to earn but to extort money from people is a shithole that your service is leading into!