My dog has hot spots, unfortunately it is a problem some Golden Retrievers have. I had taken my dog to Banfield for years and have been on their wellness program paying for 2 dogs monthly. I went on vacation to Wisconsin and my dog got a hot spot. I called the vets in Algonquin and they are closed until they find a new vet for that location. They refered me to the one in Crystal Lake. I called and they had problems giving me the name of the product they prescribed. (I have it at home on my shelf- I didn't bring it with me because I forgot it) They told me to go get a triple antibiotic ointment and apply it to the area. It got worse! The vet is out sick today and I asked when the vet returns to call me. She said she wasn't sure when the vet would be back in because they are really sick. I am sorry the vet is sick. I am paying 21.95 per month and when I need their assistance they offer me nothing. It is a waste of money to use the Wellness program in our area. The Algonquin store can not keep a vet on staff and the Crystal Lake office doesn't want to help the Algonquin office patients. I thought I would let everyone know what I am going through with this situation. I would have NO DOUBT that this is not an uncommon problem between these 2 stores and the type of service they are offering!!!